PierToPeerCoaching

Going beyond what's expected...be the best you can be

Mac Anderson of Simple Truths has a website with lots of brilliant inspirational books.  From personal experience the company certainly "walk their talk" on customer service - my book "Dancing in the Rain" arrived way ahead of schedule from the US and the staff made it easy to order from overseas.

The following is an extract from "Customer Love" by Mac Anderson (great guidelines for being the best you can be in business - going beyond what's expected is what really makes all the difference and for what you'll be remembered!):

The 10 phrases from my friends at Walk the Talk are an illuminating reminder of how uncomplicated it is to make customers feel loved. People don't care how much you know, (or what you sell, or what type of service you provide) until they know how much you care!

The 10 most important words:

"I apologize for our mistake. Let me make it right."
When something goes wrong, most people merely want to be heard and acknowledged. So listen, apologize, then ask what you can do to make it right.

Euro Coach List Conference...pass it on!

All you coaches out there...did you know there's going to be a fabulous coaching conference at the Watershed Media Centre in Bristol on 19-20 September 2009?

Join coaches from all over the UK (and maybe even beyond!) for two days of fun filled learning, networking and collaborating - there will be plenty of opportunity to share ideas around the conference theme: Hope and Inspiration.

In a world of rapid change, with ups and downs, how do we remain positive and inspired, take effective action and support our clients to do the same?

The Euro Coach List Conference offers a place and time to explore, learn and plan in response to all that’s going on around us, be it climate change, economic upheaval or leadership crisi.

• You’re facing a time of challenge in your business? Come and refresh your vision and energy.

• It hasn't affected you? Come and share your secret with others!

• You believe the coaching community can model a new way for society? Bring your inspiration and share it.

"Instead of seeing the rug being pulled from under us, we can learn to dance on a shifting carpet.” - Thomas Crum

Don't miss out, book your place now at the conference website!

My good friend, George Metcalfe reminded me of what I missed out on last year:

"I learned a lot - as always when I spend time in the company of other coaches. This was the most enjoyable and productive coaching conference I have ever attended over the last 14 years on both side of the Atlantic..."

— George Metcalfe, Life and Business Coach, www.GeorgeMetcalfe.com